We appreciate the opportunity to provide factory service of your equipment in Indianapolis, Indiana, USA. Products may be returned directly to us for service or repairs with no prior notification or authorization needed.
What to Send
The most important thing to include is a cover letter inside of the box. Include:
- Your first and last name
- Phone number
- Email address
- Shipping address
- A description of the problem
Proof of purchase is nice but not necessary.
DO NOT include handles, arms, and other accessories which are not integral to the operation of the product.
DO include both front and back of the housing and the camera mount plate. A complete housing (including lens port) is especially important if water intrusion is a problem.
Service time is 2 business days for warranty repairs. For non-warranty repairs an estimate will be provided via email within 2 business days of receiving your equipment. Service is typically completed within 2 business days from the date of approval.
Longer than normal service times may occur due to US holidays, unexpected parts shortages, unapproved estimates, or delays in receiving payment for the requested services. On occasion issues may arise during the service that may affect the service cost or completion time. We will notify you by email if any unexpected delays arise.
Same day service may be available for service items received and approved by 10am ET (additional fees apply). To obtain same day service it is mandatory that you notify us of your trip date and request rush service in your cover letter inside of the box.
An estimate will be provided for non-warranty service prior to any work being done. Our estimates are sent via email. Please check your junk folder. Our base service fees are as follows:
Base Service Charge
|DSLR & Mirrorless Housings||
Compact Mirrorless Housings
Compact Digital Housings
FL / DL / DLM / WD / DC Ports
Service includes replacement of seals and testing. Replacement of corroded or damaged parts will increase the total service cost. A complete estimate will be provided prior to any work being started. Return shipping charges will be added to the total service cost.
Service prices are quoted in USD and do not include any duties, taxes, custom fees, or return shipping costs. Service pricing is subject to change without notice.
How to Send
Pack your equipment carefully with your cover letter inside of the box. We recommend insuring the return shipment and using a trackable shipping method like UPS, FedEx, or DHL.
Where to Send
Ikelite Service Department
50 W 33rd St
Indianapolis, IN 46208
You may be able to have your equipment serviced or special order replacement parts locally. Contact your local Authorized Ikelite Dealer for more information.
When returning equipment to us from outside of the USA, you will need to fill out customs documents to include with the shipment.
|Country of origin||USA|
|Description of goods||Underwater photographic equipment|
|Value of commodity||25% of purchase value|
|Reason for export||Goods being returned for repair by the manufacturer; not for sale or resale|
You are responsible for any customs fees or duties which may be incurred in returning product from outside of the USA. Any fees incurred by Ikelite will be charged back along with applicable service charges.
You may need to register your product prior to return. Check with your local customs authority.