Never. No prior authorization is required. We do need a name and return address inside of the package to avoid the surprising number of items that must be identified as "WHO?"

You might check feasibility before sending a very old item for repair. We do have some non-repairable products after being in business for over 45 years. Lack of parts and inability to obtain certain electronics components has forced us to discontinue the repair or service of several products.

Some items that we are no longer able to repair include but are not limited to:

- Ikelite DDL dive watches
- Screamers, Mini-C Marks
- EO Cords, T-Connectors
- Substrobe 150, 225, 300, 400
- Substrobe Ai, Ai/n, 100A
- Substrobe M, MS, MV, S (repair of flooded battery compartment only)

The choice is yours. You may return directly to us or through your dealer. Sending directly to us will certainly be faster.

A dated sales slip should be included, but we are lenient about this policy. We are more interested in the opportunity to repair or replace any defective item.

No. Please include a brief description of the problem, and/or instructions on what you want us to do.
Always include name, shipping address, e-mail address, and phone number inside of the package.

In an attempt to return everyone's repairs in a timely manner, we appreciate allowing 2 - 3 weeks plus transit time when returning a product for repair.

We are famous for performing repairs in a timely manner and at a realistic cost. We will try to meet a specific date if you request emergency service. However we are unaware that you are leaving on a dive vacation unless you tell us!

Phone 317.923.4523
Fax 317.924.7988
E-mail ikelite@ikelite.com

We are available Monday Friday 9am to 5pm Eastern Time. If you e-mail or fax after hours or on weekends we will respond as soon as possible, usually the next business day. We observe the following U.S. holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Pack carefully and include your name and address. A telephone and/or fax number, and an e-mail address will help us to contact you if necessary.

Please include a description of the problem, but remember the word is "brief." You may also want to insure the package. Send to:

For the separate international customs documentation form that you complete to accompany the shipment, please state or designate that the enclosed products were originally manufactured in the USA and are being returned to the manufacturer for repair service. Value of the equipment listed for customs purposes should be zero.