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Service + Repairs

In order to maintain a superior level of quality control testing and assurance, we request that items be returned to our facility in the USA for evaluation, service and repairs. Disassembly or repair of a product outside of our facility may result in the voiding of the product's original manufacturer warranty. We provide no warranty or guarantee on service or repairs completed by Ikelite dealers, distributors or customers.

Basic components such as o-rings are available to order through Authorized Ikelite Dealers for situations where it is difficult or impossible to return a product for service. While we guarantee the quality of the component parts, the Ikelite warranty does not provide coverage for damages due to the improper installation of such components. Any housing disassembled outside of our facility should be water pressure tested or taken to depth without a camera installed prior to use.

Returning Product for Service

Products may be returned either directly to Ikelite or through the authorized Ikelite Dealer where you purchased the equipment. No prior notification or Return Authorization is necessary. Simply include a brief letter including:

  • A description of service required or problem
  • Your full name
  • Contact information including shipping address, email address and phone number
  • Proof of purchase (if handy - typically not required for warranty service)
  • Dates of your next dive trip, if applicable

We strive to notify you when your equipment has arrived and provide a reasonable and timely estimate for any non-warranty service. We are famous for making every effort to service your equipment and return it in time for an upcoming dive trip. But we must know what our target is - please include trip dates in your letter, don't wait to tell us until after you've received an estimate. Generally we get most service orders in and out within 3 weeks plus transit time.

Where to Send Service Items

Pack the equipment carefully with your cover letter inside of the box. We recommend insuring the shipment if possible. Send using a trackable shipping method to:

Ikelite Customer Service
50 W 33rd St
Indianapolis, IN 46208 USA
(317) 923-4523

If sending from outside of the United States, you will be required to fill out separate international customs documentation form to accompany the shipment. Please state or designate that the enclosed products were originally manufactured in the USA and are being returned to the manufacturer for repair service. Value of the equipment listed for customs purposes should be zero.

Ikelite Service + Repairs

Every product comes with our commitment to service like nobody else provides! Please do not hesitate to contact us if you have any questions or problems with your equipment. We appreciate the opportunity to make sure things are right for you!