In order to maintain a superior level of quality control testing and assurance, we request that items be returned to our facility in the USA for evaluation, service and repairs. Disassembly or repair of a product outside of our facility may result in the voiding of the product's original manufacturer warranty. We provide no warranty or guarantee on service or repairs completed by Ikelite dealers, distributors or customers.
Basic components such as o-rings are available to order through Authorized Ikelite Dealers for situations where it is difficult or impossible to return a product for service. While we guarantee the quality of the component parts, the Ikelite warranty does not provide coverage for damages due to the improper installation of such components. Any housing disassembled outside of our facility should be water pressure tested or taken to depth without a camera installed prior to use.
Products may be returned either directly to Ikelite or through the authorized Ikelite Dealer where you purchased the equipment. No prior notification or Return Authorization is necessary. Simply include a brief letter including:
We strive to notify you when your equipment has arrived and provide a reasonable and timely estimate for any non-warranty service. We are famous for making every effort to service your equipment and return it in time for an upcoming dive trip. But we must know what our target is - always include trip dates in your letter, don't wait to tell us until after you've received an estimate. Please allow at least 4 weeks plus transit time.
Our offices will be closed and unable to answer phone or email inquiries in observance of the following holidays:
Closures due to holidays and year-end inventory do affect our service times. Please allow extra time for repair service during the holiday season.
Pack the equipment carefully with your cover letter inside of the box. We recommend insuring the shipment if possible. Send using a trackable shipping method to:
Ikelite Customer Service
50 W 33rd St
Indianapolis, IN 46208 USA
If sending from outside of the United States, you will be required to fill out separate international customs documentation form to accompany the shipment. Please state or designate that the country of origin for the products is the USA, rather than your country. It should also be noted that the products are being returned to the manufacturer for repair service.