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Email Support
Where to Buy
Rental
Service Address
Photo Advice
Phone Support
Sponsorship & Marketing

Holiday Schedule

Our offices will be closed and unable to answer phone or email inquiries in observance of the following holidays:

  • Thanksgiving: November 24-25, 2016
  • Christmas (observed): December 26, 2016
  • New Year's Day (observed): January 2, 2017
Email Support

Email ikelite@ikelite.com

We monitor social media sites, but email is the best and quickest way to get help. When emailing with technical inquires please include the following information along with a description of your desire or issue:

  • Camera make and model
  • Lens make and model (if interchangeable)
  • Housing serial number (if Ikelite) or brand (if non-Ikelite)
  • Strobe model(s)
  • Strobe connection (if applicable)
Where to Buy

Our lighting and housings are available worldwide through premier dive and photo retailers. Find a store near you: http://www.ikelite.com/wheretobuy

If you live within North America, small replacement parts and o-rings can be purchased by calling our sales office at the number below. We accept payment by Visa or MasterCard. Outside of North America, please contact your local distributor.

Rental Product

Several popular DSLR and mirrorless models are available for rent within the USA through our partner LensProToGo.com. Ikelite does not directly loan or rent equipment.

Service Address

Ikelite Service Department
50 W 33rd St
Indianapolis, IN 46208
USA

Please visit our service & repairs section for detailed information on sending product in for warranty repair or service: http://www.ikelite.com/support/service

Photo Advice

If you have a project or trip planned, we are available with advice on equipment selection and use. Requests for photo advice must be submitted via email to ikelite@ikelite.com. Please send us the following information and one of our photo experts will get back to you within 1-2 business days:

  • Camera make and model
  • Housing and lighting configuration
  • Shoot location
  • Example of an inspiration photo you want to get; or
  • Example of a photo you want to improve

Due to our limited amount of staff and broad range of over 500 cameras supported, it is not possible for us to provide photo advice over the phone at this time.

Phone Support

Phone (317) 923-4523

Our office hours are Monday through Friday, 9am - 5pm Eastern Time.

We kindly request that all technical inquiries and questions about lens compatibility be directed to us via email. This reduces confusion and allows us to consult with a variety of staff members to get you the best information available at the time.

We are closed on major US holidays including Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year's Day.

Sponsorship & Marketing

Due to our high call volume we are not able to take phone calls regarding sponsorship, marketing opportunities, or solicitations.

All marketing proposals must be sent to us in writing via email at the address above. If you are inquiring about sponsorship, please visit http://www.ikelite.com/support/sponsorship for more information.